All orders shipped within Japan qualify for free shipping.
There is no minimum purchase amount or item quantity. Delivery throughout Japan, including Hokkaido, Okinawa and remote islands, carries no additional shipping charge.
Dispatch and delivery estimates
Delivery: usually about 2–4 weeks from order and payment confirmation. This estimate includes sourcing, preparation, international transit, customs and domestic delivery, including weekends and holidays. Free shipping within Japan. Arrival dates are not guaranteed. Stock availability, holidays, customs or carrier delays may extend delivery beyond 4 weeks. Contact us before ordering if you need an item urgently.
Some items ship directly from partner warehouses overseas. Weather, customs, transport conditions, busy periods or carrier operations may cause delays.
Orders with multiple items
Items may arrive in separate parcels due to different warehouses or dispatch times. No additional shipping charge applies for delivery within Japan.
Tracking
After dispatch, we will email tracking information to your registered address when available. It may take several days to appear in the carrier's system.
Delivery outside Japan
Where overseas delivery is available, shipping fees apply; the free shipping offer within Japan does not apply. Eligible destinations and fees are displayed at checkout after you enter your shipping address.
Address changes and redelivery
If your address is incorrect, contact hello@novenzia.com before dispatch. Changes may not be possible after dispatch. If redelivery is needed because of an incomplete address, extended absence or refusal of delivery, you may be charged the actual redelivery cost.
Contact
If your order has not arrived 4 weeks after order and payment confirmation, or you cannot understand the tracking status, contact hello@novenzia.com with your order number. You can also contact us before 4 weeks if you are concerned. We will check procurement and delivery status and advise you.